RIMMER

Tutoring Services

• Drop-In Tutoring

  Rimmer's Academic Support Services offers drop-in tutoring for free to students and public alike—though HutchCC students will have priority when we are busy.  These services do not require an appointment.  Simply drop by the tutoring areas during the times Rimmer is open. 

  All tutors can assist with general study skills, regardless of the subject.  If you need subject-specific help, however, and we do not offer a drop-in service for that subject at a time when you can attend, then during the fall and spring semesters, HutchCC students can request an individual tutoring appointment.  If our tutors cannot assist with your course or at the times you have available, we can help you consult your instructor or department head about alternative assistance.

• Online Tutoring

  If you can’t come in person to RLRC, you may find help through email (in all semesters) and independent-study web links in the tutors' LearningZone course (year-round).

  Regarding email, send questions to tutors@hutchcc.edu.  When you do so, please provide your full name, instructor's name, class, a description of the assignment, its due date, and the specific question(s) or topic(s) you need help with.  A tutor will try to respond within an hour when Rimmer is open, but this is not always possible when the tutoring labs are busy or the tutor for that subject does not have regularly scheduled hours.  We will inform you of any significant delay, so if you do not hear from us in three hours during a day we are open, please contact us by phone to check whether we received your email; sometimes it has been sent to the wrong address, delayed by the internet, or overlooked or misfiled by a new student tutor.   (This is the only online tutoring option available to non-HutchCC students, and then only for math- and writing-related questions.)

  For independent online study, students can use LearningZone to access the public course Tutor Services, which provides helpful handouts and web links on a variety of subjects.  

• Appointment-based Tutoring

  While we generally recommend that students try our drop-in services first, sometimes that doesn't work out.  Students may need help in a subject that the tutoring labs and SI sessions don’t cover, or perhaps those venues don’t suit the students' schedules or styles of learning, or the students may live too far away to come in person.  In such cases, and only during the fall and spring semesters, HutchCC students may request a tutor to meet them by appointment in Rimmer or online—one-on-one or with classmates.  They might arrange just one appointment, reserve a time for as-needed use, or set up regular appointments.  If we do not currently have a tutor for the class, we will try to find one or will recommend another method for the students to get the help they need.

  To set up tutoring appointments for a fall or spring semester, check out our FAQ with links to TracCloud.

• Scheduling with TracCloud

  TracCloud is a scheduling and recordkeeping platform used by many academic support services at Hutchinson Community College.

  TracCloud allows students to easily connect to support, improving access to services across campus. It also hosts a wide range of reporting tools to assist offices with evaluating their service usage data and delivery metrics.

  All current HutchCC students can access TracCloud using their normal DragonZone credentials, as long as they are enrolled in at least one course during the active semester. To login, go to https://traccloud.go-redrock.com/hutchcc

  Download the printable FAQ with images

  Frequently Asked Questions

  • What if I have problems accessing or using TracCloud?

    If you have any trouble logging into or using the TracCloud system, reach out to fenwickb@hutchcc.edu for help.

    Provide as much detail as you can and we’ll get back to you as soon as possible. Screenshots are helpful, too, if you can provide them!

  • How do I set up my profile?

    You will be prompted to complete or update your profile the very first time you log into TracCloud each semester.

    You will be asked:

    • Your preferred first name– how you would like TracCloud and the offices using TracCloud to refer to you. This is separate from your legal identity with the institution.
    • Your pronouns — what pronouns you would like used to refer to you.
    • An updated cellphone number

    Otherwise, you can update your profile details at any time using the “Edit Profile…” button on the main TracCloud dashboard.

  • How do I search for an appointment on TracCloud?

    On the TracCloud dashboard, you will use the appointment search module(s) to find an appointment.  It’s only 5 easy steps!

    Step 1: Navigate to the search module.

    NOTE: All students will have a search widget labeled “Search for an Appointment.” Within that widget, there will be an option to choose TUTORING to book an appointment with a tutor, or PROCTORING just for proctored exams!

    Step 2: Select your course and the whether you would like to choose a date and time for your  appointment or find the first opening available.  Then click “Search.”

  • How do I sign up for reminders about drop-in times?

    There are many different types of sessions in TracCloud, and Drop-In is one of them!

    FYI: Drop-In times show up in the TracCloud search results in a LIGHT BLUE box, and are listed with the appointment type “drop-in.”  You can’t book a drop-in time, but you can tell TracCloud you want a text message reminder of that drop in.  Here’s how to make that happen:

    1. Use the search widget to find the search results you’re looking for.
    2. Select the tile that shows the time you want a reminder for.
    3. Click “Sign up for an SMS Reminder…”
    4. Verify that the reminder details are correct (update the phone number and/or time you want your reminder).

  • What should I do if I don’t see any availability when I search for a time?

    If you use the search widget and don’t see any results (or don’t see any availability at all!):

    1. Verify you’ve selected the correct search parameters for course, date/time (if selected), and/or center.
    2. Re-run the search with different (or fewer) parameters.

    If you try that and you’re STILL not seeing the results you’re interested in, then notify the Rimmer Learning Resource Center team.

    • On the search results screen, click the button labeled, “Report Unable to Find Appointment…”
    • In the “what were you looking for” box, tell us a bit about what type of support you would like, and your availability.
    • Click “submit” to submit your report– that sends a notification to the TracCloud administrator.
    • Wait for a response to your HutchCC email account; you’ll typically hear back within a day.

    If you aren’t able to use the search function, or you haven’t heard back about a submitted report, please feel free to contact the TracCloud System Administrator at fenwickb@hutchcc.edu.

  • How do I view any upcoming appointments I have scheduled?

    When you book an appointment, TracCloud notifies you in a few ways:

    • It sends a confirmation email with details about the time you booked.
    • If you have opted in to Text Messages/SMS, it will send a short text with session details.
    • It will update your “upcoming appointments” widget.

    The widget is on the main TracCloud dashboard. It has the date listed at the top, and it is usually displayed on the right-hand side of the computer screen, or immediately above the search widget on a mobile device.

    Notes:

    1. You can change the widget to either a day view (default), week view, or list view. You can also change the date by clicking the arrows next to the date.
    2. You can cancel the appointment by clicking the “X” in the top-right corner of the appointment tile within the Upcoming Appointment widget.
    3. You can edit your session (to change duration, add a note, etc.) by clicking the “Edit pencil” icon.

  • How do I cancel an appointment in TracCloud?

    1. Find the appointment in your Upcoming Appointments widget,
    2. Click the grey “x” in the upper-right corner of the appointment.
    3. Confirm the cancellation with a short note.

    NOTE: If the appointment is less than 2 hours away, TracCloud may count your cancellation as a no-show/missed session. Be careful– students with too many no-shows or too many cancellations run the risk of not being able to schedule future appointments without contacting the TracCloud administrator.

  • Is there any penalty for cancelling or missing appointments?

    Not if you cancel ahead of time.

    If TracCloud detects that you have too many no-shows, though, you’ll get an automated message when you try to confirm your appointment. This message will say that you’ve violated the max rules for no-shows. It will not allow you to continue to schedule until Rimmer Learning Resource Center staff apply an override to the system for you.

    For any questions related to TracCloud and attendance/cancellations, reach out to the center’s staff using the contact details on your TracCloud dashboard. If you’re not sure who to contact, reach out to fenwickb@hutchcc.edu.

  • How do I view my visit history? How can I download a copy of my attendance record?

    Your visit history for the current semester is accessible from your TracCloud dashboard in the “Center Visits” widget.

    To download that history,

    1. select the time frame you’re interested in (Today, This Week, Last Week, This Month, or This Semester)
    2. apply any filters you’re interested in (Center and/or Subject)
    3. click the “print” icon in the upper-right
    4. click “save” when prompted

  • How do I download appointment documents? I got an email saying a document has been uploaded to my appointment, what does that mean?

    Sometimes, documents can be attached to students’ appointment records. When that happens, you may get an email directing you to go to TracCloud to view the document.

    If that happens, you’ll find the attachment in your Upcoming Appointments widget. Simply navigate backward in time to a previous appointment, and then select the “edit” pencil. You will see a section with the attachment listed under the location.  Click on the appointment to download it.
• Athletic Tutoring

  Rimmer Learning Resource Center supports the academic success of student-athletes by teaming up with coaches to provide evening study sessions during the spring and fall semesters.  This provides athletes with exemplary tutors, as well as access to a computer lab to work on assignments and online classes. For student-athletes who may need more help with certain courses, they can get additional help through drop-in and individual tutoring. 

  For more information, contact your coach or contact Brad Fenwick, the Director of Rimmer Support Services at fenwickb@hutchcc.edu or (620) 665-3560.  In the spring and fall semesters, you can also reach Paula Freeman after 5 p.m. Sunday to Thursday by calling (620) 665-3449.